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Job ID 2022-1729
Job Locations
US-TX-Arlington
Job ID 2022-1728
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Berry Good Buys Store Associate is responsible for ensuring smooth operations at the Berry Good Buys resale store (from the shopping experience to receiving donations).  Key responsibilities include: greeting customers, completing point of sales, moving product from donation area out into the store, pricing and organizing donations in preparation to be sold and managing the donation drop off area.  Supreme customer service is a priority at all points between interactions with customers, clients and donors.   Essential Duties and Responsibilities:   Sales Associate: - Greet and assist customers and donors in an engaging and professional manner - Performs cash register operations: ringing up customers, recording prices, subtotaling, collecting cash/checks or charges from customers and making accurate change.  Ensuring they receive their receipt for all transactions.  - Make every effort to ensure the customer has an excellent shopping experience - Maintain the appearance of all displays, tidying and overall store appearance; cleaning during slow times - Use designated login for register each time in use and properly logging out of register when done; never leave register open and unattended - Work towards sales goals for the day; ensuring enough product is out on the floor - Assists clients with clothing and other needs through voucher system (only SafeHaven clients eligible)   Donation Attendant - Greet and offer assistance to all donors as available - Provides assistance to donors by unloading donations (as necessary) and offering signed donations tax receipts - Process donations – sort items for sale, John Clark pick up, conex storage (eligible items: seasonal items determined by manager or larger items for sale later once more room on store floor is available) or trash - Process donations in timely manner to ensure quickness for point of sale - Keep donations area (exterior and interior) clean from donations, debris and dirt (clean as necessary) - Break down large trash donations as necessary - Provide excellent customer service to donors, customers, volunteers, and co-workers   Other Duties and Responsibilities: - Prepares store for opening by insuring that store is clean and orderly - Informs management of needed supplies in store area - Keeps shared break space area clean and tidy – shares cleaning responsibility with team - Accurately complete all necessary paperwork - Completes proper closing procedures and ensure store is clean, tidy and secure - Works with volunteers - assists in training, assigning and directing their work - Represents SafeHaven and Berry Good Buys in community - In accordance with the team philosophy of the agency, will routinely be required to carry out or assist with other tasks in addition to the activities listed above, as assigned by supervisor. - Must act in accordance with the agency’s mission statement and goals.   Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    General Qualifications: - Ability to work flexible schedule - Basic bookkeeping skills and able to run the cash register - Basic reading, writing, math, and computer skills - Commitment to accuracy during all transactions - Familiarity with POS software is a plus - Frequent standing, reaching, stooping, walking. - Good communication and interpersonal skills - High school diploma or general education degree (GED); or 1 - 3 years’ retail experience; or equivalent combination of education and experience. - Must be able to lift up to 50 pound - Must be honest, trustworthy, and hardworking - Positive and friendly attitude - Reliable and punctual; reliable transportation to and from work - Sensitivity to the issue of domestic violence - Strong and effective customer service, ensuring that at times of frustration you maintain a calm and helpful demeanor - Work in tandem with other BGB staff and volunteers     This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Sales
Job ID 2022-1727
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Berry Good Buys Store Associate is responsible for ensuring smooth operations at the Berry Good Buys resale store (from the shopping experience to receiving donations).  Key responsibilities include: greeting customers, completing point of sales, moving product from donation area out into the store, pricing and organizing donations in preparation to be sold and managing the donation drop off area.  Supreme customer service is a priority at all points between interactions with customers, clients and donors.   Essential Duties and Responsibilities:   Sales Associate: - Greet and assist customers and donors in an engaging and professional manner - Performs cash register operations: ringing up customers, recording prices, subtotaling, collecting cash/checks or charges from customers and making accurate change.  Ensuring they receive their receipt for all transactions.  - Make every effort to ensure the customer has an excellent shopping experience - Maintain the appearance of all displays, tidying and overall store appearance; cleaning during slow times - Use designated login for register each time in use and properly logging out of register when done; never leave register open and unattended - Work towards sales goals for the day; ensuring enough product is out on the floor - Assists clients with clothing and other needs through voucher system (only SafeHaven clients eligible)   Donation Attendant - Greet and offer assistance to all donors as available - Provides assistance to donors by unloading donations (as necessary) and offering signed donations tax receipts - Process donations – sort items for sale, John Clark pick up, conex storage (eligible items: seasonal items determined by manager or larger items for sale later once more room on store floor is available) or trash - Process donations in timely manner to ensure quickness for point of sale - Keep donations area (exterior and interior) clean from donations, debris and dirt (clean as necessary) - Break down large trash donations as necessary - Provide excellent customer service to donors, customers, volunteers, and co-workers   Other Duties and Responsibilities: - Prepares store for opening by insuring that store is clean and orderly - Informs management of needed supplies in store area - Keeps shared break space area clean and tidy – shares cleaning responsibility with team - Accurately complete all necessary paperwork - Completes proper closing procedures and ensure store is clean, tidy and secure - Works with volunteers - assists in training, assigning and directing their work - Represents SafeHaven and Berry Good Buys in community - In accordance with the team philosophy of the agency, will routinely be required to carry out or assist with other tasks in addition to the activities listed above, as assigned by supervisor. - Must act in accordance with the agency’s mission statement and goals.   Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    General Qualifications: - Ability to work flexible schedule - Basic bookkeeping skills and able to run the cash register - Basic reading, writing, math, and computer skills - Commitment to accuracy during all transactions - Familiarity with POS software is a plus - Frequent standing, reaching, stooping, walking. - Good communication and interpersonal skills - High school diploma or general education degree (GED); or 1 - 3 years’ retail experience; or equivalent combination of education and experience. - Must be able to lift up to 50 pound - Must be honest, trustworthy, and hardworking - Positive and friendly attitude - Reliable and punctual; reliable transportation to and from work - Sensitivity to the issue of domestic violence - Strong and effective customer service, ensuring that at times of frustration you maintain a calm and helpful demeanor - Work in tandem with other BGB staff and volunteers     This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Sales
Job ID 2022-1726
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Berry Good Buys Store Associate is responsible for ensuring smooth operations at the Berry Good Buys resale store (from the shopping experience to receiving donations).  Key responsibilities include: greeting customers, completing point of sales, moving product from donation area out into the store, pricing and organizing donations in preparation to be sold and managing the donation drop off area.  Supreme customer service is a priority at all points between interactions with customers, clients and donors.   Essential Duties and Responsibilities:   Sales Associate: - Greet and assist customers and donors in an engaging and professional manner - Performs cash register operations: ringing up customers, recording prices, subtotaling, collecting cash/checks or charges from customers and making accurate change.  Ensuring they receive their receipt for all transactions.  - Make every effort to ensure the customer has an excellent shopping experience - Maintain the appearance of all displays, tidying and overall store appearance; cleaning during slow times - Use designated login for register each time in use and properly logging out of register when done; never leave register open and unattended - Work towards sales goals for the day; ensuring enough product is out on the floor - Assists clients with clothing and other needs through voucher system (only SafeHaven clients eligible)   Donation Attendant - Greet and offer assistance to all donors as available - Provides assistance to donors by unloading donations (as necessary) and offering signed donations tax receipts - Process donations – sort items for sale, John Clark pick up, conex storage (eligible items: seasonal items determined by manager or larger items for sale later once more room on store floor is available) or trash - Process donations in timely manner to ensure quickness for point of sale - Keep donations area (exterior and interior) clean from donations, debris and dirt (clean as necessary) - Break down large trash donations as necessary - Provide excellent customer service to donors, customers, volunteers, and co-workers   Other Duties and Responsibilities: - Prepares store for opening by insuring that store is clean and orderly - Informs management of needed supplies in store area - Keeps shared break space area clean and tidy – shares cleaning responsibility with team - Accurately complete all necessary paperwork - Completes proper closing procedures and ensure store is clean, tidy and secure - Works with volunteers - assists in training, assigning and directing their work - Represents SafeHaven and Berry Good Buys in community - In accordance with the team philosophy of the agency, will routinely be required to carry out or assist with other tasks in addition to the activities listed above, as assigned by supervisor. - Must act in accordance with the agency’s mission statement and goals.   Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    General Qualifications: - Ability to work flexible schedule - Basic bookkeeping skills and able to run the cash register - Basic reading, writing, math, and computer skills - Commitment to accuracy during all transactions - Familiarity with POS software is a plus - Frequent standing, reaching, stooping, walking. - Good communication and interpersonal skills - High school diploma or general education degree (GED); or 1 - 3 years’ retail experience; or equivalent combination of education and experience. - Must be able to lift up to 50 pound - Must be honest, trustworthy, and hardworking - Positive and friendly attitude - Reliable and punctual; reliable transportation to and from work - Sensitivity to the issue of domestic violence - Strong and effective customer service, ensuring that at times of frustration you maintain a calm and helpful demeanor - Work in tandem with other BGB staff and volunteers     This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Sales
Job ID 2022-1725
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Berry Good Buys Store Associate is responsible for ensuring smooth operations at the Berry Good Buys resale store (from the shopping experience to receiving donations).  Key responsibilities include: greeting customers, completing point of sales, moving product from donation area out into the store, pricing and organizing donations in preparation to be sold and managing the donation drop off area.  Supreme customer service is a priority at all points between interactions with customers, clients and donors.   Essential Duties and Responsibilities:   Sales Associate: - Greet and assist customers and donors in an engaging and professional manner - Performs cash register operations: ringing up customers, recording prices, subtotaling, collecting cash/checks or charges from customers and making accurate change.  Ensuring they receive their receipt for all transactions.  - Make every effort to ensure the customer has an excellent shopping experience - Maintain the appearance of all displays, tidying and overall store appearance; cleaning during slow times - Use designated login for register each time in use and properly logging out of register when done; never leave register open and unattended - Work towards sales goals for the day; ensuring enough product is out on the floor - Assists clients with clothing and other needs through voucher system (only SafeHaven clients eligible)   Donation Attendant - Greet and offer assistance to all donors as available - Provides assistance to donors by unloading donations (as necessary) and offering signed donations tax receipts - Process donations – sort items for sale, John Clark pick up, conex storage (eligible items: seasonal items determined by manager or larger items for sale later once more room on store floor is available) or trash - Process donations in timely manner to ensure quickness for point of sale - Keep donations area (exterior and interior) clean from donations, debris and dirt (clean as necessary) - Break down large trash donations as necessary - Provide excellent customer service to donors, customers, volunteers, and co-workers   Other Duties and Responsibilities: - Prepares store for opening by insuring that store is clean and orderly - Informs management of needed supplies in store area - Keeps shared break space area clean and tidy – shares cleaning responsibility with team - Accurately complete all necessary paperwork - Completes proper closing procedures and ensure store is clean, tidy and secure - Works with volunteers - assists in training, assigning and directing their work - Represents SafeHaven and Berry Good Buys in community - In accordance with the team philosophy of the agency, will routinely be required to carry out or assist with other tasks in addition to the activities listed above, as assigned by supervisor. - Must act in accordance with the agency’s mission statement and goals.   Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    General Qualifications: - Ability to work flexible schedule - Basic bookkeeping skills and able to run the cash register - Basic reading, writing, math, and computer skills - Commitment to accuracy during all transactions - Familiarity with POS software is a plus - Frequent standing, reaching, stooping, walking. - Good communication and interpersonal skills - High school diploma or general education degree (GED); or 1 - 3 years’ retail experience; or equivalent combination of education and experience. - Must be able to lift up to 50 pound - Must be honest, trustworthy, and hardworking - Positive and friendly attitude - Reliable and punctual; reliable transportation to and from work - Sensitivity to the issue of domestic violence - Strong and effective customer service, ensuring that at times of frustration you maintain a calm and helpful demeanor - Work in tandem with other BGB staff and volunteers     This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Sales
Job ID 2022-1724
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Berry Good Buys Store Associate is responsible for ensuring smooth operations at the Berry Good Buys resale store (from the shopping experience to receiving donations).  Key responsibilities include: greeting customers, completing point of sales, moving product from donation area out into the store, pricing and organizing donations in preparation to be sold and managing the donation drop off area.  Supreme customer service is a priority at all points between interactions with customers, clients and donors.   Essential Duties and Responsibilities:   Sales Associate: - Greet and assist customers and donors in an engaging and professional manner - Performs cash register operations: ringing up customers, recording prices, subtotaling, collecting cash/checks or charges from customers and making accurate change.  Ensuring they receive their receipt for all transactions.  - Make every effort to ensure the customer has an excellent shopping experience - Maintain the appearance of all displays, tidying and overall store appearance; cleaning during slow times - Use designated login for register each time in use and properly logging out of register when done; never leave register open and unattended - Work towards sales goals for the day; ensuring enough product is out on the floor - Assists clients with clothing and other needs through voucher system (only SafeHaven clients eligible)   Donation Attendant - Greet and offer assistance to all donors as available - Provides assistance to donors by unloading donations (as necessary) and offering signed donations tax receipts - Process donations – sort items for sale, John Clark pick up, conex storage (eligible items: seasonal items determined by manager or larger items for sale later once more room on store floor is available) or trash - Process donations in timely manner to ensure quickness for point of sale - Keep donations area (exterior and interior) clean from donations, debris and dirt (clean as necessary) - Break down large trash donations as necessary - Provide excellent customer service to donors, customers, volunteers, and co-workers   Other Duties and Responsibilities: - Prepares store for opening by insuring that store is clean and orderly - Informs management of needed supplies in store area - Keeps shared break space area clean and tidy – shares cleaning responsibility with team - Accurately complete all necessary paperwork - Completes proper closing procedures and ensure store is clean, tidy and secure - Works with volunteers - assists in training, assigning and directing their work - Represents SafeHaven and Berry Good Buys in community - In accordance with the team philosophy of the agency, will routinely be required to carry out or assist with other tasks in addition to the activities listed above, as assigned by supervisor. - Must act in accordance with the agency’s mission statement and goals.   Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    General Qualifications: - Ability to work flexible schedule - Basic bookkeeping skills and able to run the cash register - Basic reading, writing, math, and computer skills - Commitment to accuracy during all transactions - Familiarity with POS software is a plus - Frequent standing, reaching, stooping, walking. - Good communication and interpersonal skills - High school diploma or general education degree (GED); or 1 - 3 years’ retail experience; or equivalent combination of education and experience. - Must be able to lift up to 50 pound - Must be honest, trustworthy, and hardworking - Positive and friendly attitude - Reliable and punctual; reliable transportation to and from work - Sensitivity to the issue of domestic violence - Strong and effective customer service, ensuring that at times of frustration you maintain a calm and helpful demeanor - Work in tandem with other BGB staff and volunteers     This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Sales
Job ID 2022-1722
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY Performs administrative and clerical functions for the SafeHaven PAIP program.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following below. Other duties may be assigned:   Performs administrative and clerical functions.   Answers multi-line telephone and gives program information and/or routes calls appropriately.    Schedules appointments for intakes and orientations, groups, exits, and director meetings.    Calls clients to confirm appointments. Assists the program coordinator in calling referrals to confirm client information.   Greets clients, maintains sign-ins, and directs them to the proper room.   Collects and documents client fees in compliance with defined procedures.   Distributes incoming mail and prepares outgoing mail daily.   Maintains files as directed by the program coordinator and director.   Monitors supplies and requisitions as needed.  Monitors copy machine and fax machine, keeps office supplies in stock.   Maintains clean, neat and safe workspace.   May be asked to assist with a volunteer or intern assigned to the PAIP program.   Performs other duties as assigned by supervisor.   OTHER DUTIES: In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities.   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); with three to five years clerical/administrative experience and/or training, preferably in social services, medical, legal settings, or finance settings.  Basic computer experience necessary.   SKILLS REQUIRED: Must demonstrate literacy in Word, Excel and Client databases.  Must possess good time management skills.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to communicate with a variety of requests for services, at times under stressful conditions.    Client situations vary from insecurity to hostility creating the need for the administrative assistant to have capacity for both empathy and firmness in providing information about services.  Client calls frequently occur when clients are ordered to attend the PAIP program, and they are often frustrated and annoyed at first. Ability to control affect and de-escalate is required.   Bilingual in Spanish/English highly desirable.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentage and to develop and interpret graphs. Ability to deposit transactions daily and maintain payment system.   REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions.   CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a current, valid Texas driver's license and proof of current auto liability insurance.   PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work effectively under timelines and with deadlines.   WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment  
Job Locations
US-TX-Arlington
Category
Administrative/Clerical
Job ID 2022-1721
POSITION SUMMARY: Resident Advocates provide trauma-informed direct services to victims of domestic violence and their children receiving shelter services, including; support, advocacy, crisis intervention, safety planning, parenting support, information and referrals. Provides assistance with the Crisis Hotline by assessing callers’ level of risk to determine eligibility for shelter admission or appropriate referrals.   ESSENTIAL DUTIES AND RESPONSIBILITIES: includes the following:   Assist shelter residents with daily living needs, providing general support and shelter coverage, conducting intake assessments, resident orientations, maintaining and updating the client database, preparing rooms for new residents and conducting safety checks.   Provides immediate response to Crisis Hotline callers using empathetic listening, risk assessment, safety planning, and education to provide appropriate client-centered interventions to address callers’ immediate needs.   Provides quality residential care that includes engaging residents in shelter services, providing client-centered support and intervention, and effectively handling resident concerns using a trauma informed approach.   Utilize strong de-escalation and empowerment skills to best support survivors and families impacted by domestic violence and to minimize the effects of secondary trauma.   Assess the needs of the shelter community to ensure the safety of residents, staff, and the building with minimal direct supervision.   Maintains a working knowledge of fire, safety, and health standards to assure a safe work environment for residents and staff.   Coordinate with other Victim Services staff and community service providers (case managers, counselors, law enforcement, medical professionals, etc.) to address immediate needs of residents.   Monitor shelter inventory and stock by assessing supplies needed for the shelter and reporting to Lead Resident Advocate/Coordinator.   Provides peer-to-peer training, support and guidance to new employees, volunteers and interns. Supports and contributes to a collaborative and respectful work culture that promotes cooperation and teamwork to achieve program goals and objectives.   Performs basic administrative tasks, including filing incident report summaries, completing daily shift logs, answering phones, receiving and distribution of client mail, and assisting residents with basic needs.   Plan and facilitate activities for shelter residents including weekly house meetings, family enrichment, and shelter events.   Maintain appropriate professional boundaries with staff and residents.   Adhere to agency policies and work rules, including strict adherence to confidentiality policies and code of ethics.   Attend and participate in all staff meetings, trainings, conferences, and meet regularly with supervisor to exchange pertinent information and receive supervision.   OTHER DUTIES In accordance with the team philosophy of the agency may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities. Assists in training new staff, interns and/or volunteers. Carries out responsibilities in accordance with the organization's policies and applicable laws.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Bachelor's Degree in psychology, social work, sociology or similar with six months of experience working in a residential facility, shelter, or similar environment or an Associate’s Degree with two years any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.   LANGUAGE SKILLS Have the ability to read, and interpret documents such as operating manuals and professional journals. Ability to write routine reports, correspondence and appropriate notes. Ability to speak effectively before groups of clients. If hired as a bilingual provider, then all language skills must be as proficient in Spanish as English as demonstrated by testing if necessary.   MATHEMATICAL SKILLS Understanding of and ability to work with statistical data.           REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS Current valid Texas driver's license required and client proof of auto liability insurance required.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent prolonged sitting, standing, walking, and stair climbing.  Occasional reaching, lifting up to 25 pounds, and stooping. Some flexibility in work schedule required. Occasional travel.   Must be able to drive during daytime and nighttime hours   WORK ENVIRONMENT The work environment characteristics described here are representative of crisis intervention and the stress that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases.  Occasional exposure to irritating or caustic substances.  Occasional exposure to clients with addiction disorders or psychiatric disorders.   This job description is not intended to be all-inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Client Services
Job ID 2022-1720
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY: On call cook (Part time) Prepares and cooks meals for residents and employees of agency and insures the safety and cleanliness of the kitchen and related areas.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Prepares and cooks meals for residents and employees of agency and insures the safety and cleanliness of the kitchen and related areas.   Develops and posts weekly menus in accordance with federal and state funding guidelines.   Prepares nutritionally balanced meals following posted menus, using donated and purchased food.   Maintains production records of items and amounts of food used in compliance with Special Nutrition Program standards.   Serves meals, orders food and supplies, effectively using food banks and vendors to maximize economy and efficiency.   Maintains sanitation and cleanliness of the kitchen in compliance with public health standards.   Maintains sanitation and cleanliness of the pantries, freezers, refrigerators, stoves and all kitchen and staff food storage areas.   Receives, verifies, and properly stores donated and delivered items that are used for meal preparation.   Must be willing to work at additional locations when requested.   Must be able to lift up to 50 pounds.   Must possess a valid Texas driver's license and be able to drive during day and night hours.   OTHER DUTIES: In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities.   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); two years related experience and/or training; or equivalent combination of education and experience.   LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one situations to vendors, clients, and other employees of the agency. Bilingual in Spanish preferred.   REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS: Current Food Handlers Certification (health card) required.  Food Manager’s License required, or must be able to obtain within the first 6 months of employment. Maintenance of the Food Manager’s License will be required once obtained.  Current Texas Driver's License required.  Proof of automobile liability insurance required.   PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent standing, reaching, lifting of up to 50 pounds, stooping.   WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases, irritating and/or caustic substances. Occasional exposure to hostile and/or angry clients.   SCHEDULE: Tuesday-Saturday from 10:00am to 6:30pm. (will be required to work some holidays)   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Maintenance/Facilities
Job ID 2021-1719
POSITION SUMMARY: Resident Advocates provide trauma-informed direct services to victims of domestic violence and their children receiving shelter services, including; support, advocacy, crisis intervention, safety planning, parenting support, information and referrals. Provides assistance with the Crisis Hotline by assessing callers’ level of risk to determine eligibility for shelter admission or appropriate referrals. Works on Saturdays and Sundays with additional hours during the week, if needed.   ESSENTIAL DUTIES AND RESPONSIBILITIES: includes the following:   Assist shelter residents with daily living needs, providing general support and shelter coverage, conducting intake assessments, resident orientations, maintaining and updating the client database, preparing rooms for new residents and conducting safety checks.   Provides immediate response to Crisis Hotline callers using empathetic listening, risk assessment, safety planning, and education to provide appropriate client-centered interventions to address callers’ immediate needs.   Provides quality residential care that includes engaging residents in shelter services, providing client-centered support and intervention, and effectively handling resident concerns using a trauma informed approach.   Utilize strong de-escalation and empowerment skills to best support survivors and families impacted by domestic violence and to minimize the effects of secondary trauma.   Assess the needs of the shelter community to ensure the safety of residents, staff, and the building with minimal direct supervision.   Maintains a working knowledge of fire, safety, and health standards to assure a safe work environment for residents and staff.   Coordinate with other Victim Services staff and community service providers (case managers, counselors, law enforcement, medical professionals, etc.) to address immediate needs of residents.   Monitor shelter inventory and stock by assessing supplies needed for the shelter and reporting to Lead Resident Advocate/Coordinator.   Provides peer-to-peer training, support and guidance to new employees, volunteers and interns. Supports and contributes to a collaborative and respectful work culture that promotes cooperation and teamwork to achieve program goals and objectives.   Performs basic administrative tasks, including filing incident report summaries, completing daily shift logs, answering phones, receiving and distribution of client mail, and assisting residents with basic needs.   Plan and facilitate activities for shelter residents including weekly house meetings, family enrichment, and shelter events.   Maintain appropriate professional boundaries with staff and residents.   Adhere to agency policies and work rules, including strict adherence to confidentiality policies and code of ethics.   Attend and participate in all staff meetings, trainings, conferences, and meet regularly with supervisor to exchange pertinent information and receive supervision.   OTHER DUTIES In accordance with the team philosophy of the agency may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities. Assists in training new staff, interns and/or volunteers. Carries out responsibilities in accordance with the organization's policies and applicable laws.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Bachelor's Degree in psychology, social work, sociology or similar preferred with six months of experience working in a residential facility, shelter, or similar environment or an Associate’s Degree with two years any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.   LANGUAGE SKILLS Ability to read, and interpret documents such as operating manuals and professional journals. Ability to write routine reports, correspondence and appropriate notes. Ability to speak effectively before groups of clients. If hired as a bilingual provider, then all language skills must be as proficient in Spanish as English as demonstrated by testing if necessary.   MATHEMATICAL SKILLS Understanding of and ability to work with statistical data.           REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS Current valid Texas driver's license required and client proof of auto liability insurance required.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent prolonged sitting, standing, walking, and stair climbing.  Occasional reaching, lifting up to 25 pounds, and stooping. Some flexibility in work schedule required. Occasional travel.   Must be able to drive during daytime and nighttime hours   WORK ENVIRONMENT The work environment characteristics described here are representative of crisis intervention and the stress that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases.  Occasional exposure to irritating or caustic substances.  Occasional exposure to clients with addiction disorders or psychiatric disorders.   This job description is not intended to be all-inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Client Services
Job ID 2021-1718
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.     SUMMARY: Coordinates comprehensive intervention/prevention services for domestic violence perpetrators utilizing the Domestic Abuse Intervention Programs (DAIP) Curriculum “Creating a Process of Change for Men Who Batter.” Oversees all documentation for the program’s accreditation, audit, and monthly activity reports (MAR).   ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages day to day operation of PAIP Program in consultation and collaboration with Director of Reformative services on program management, needs, and changes. Provides program support and assists in troubleshooting and problem resolution; communicate program needs to Director of Reformative Services. Maintains all facilitator training files, audits client files monthly, and submits monthly activity reports (MAR) to the Texas Department of Criminal Justice – Community Justice Assistance Division, which accredits the program. Maintains a healthy relationship with the Texas Council on Family Violence (TCFV) who performs biannual audits. Maintains a flexible work schedule suitable to the program goals, including assigned individual or group services. Maintains community awareness of the services available through the PAIP Program. Advocates in the community and with the legal system regarding services needed by perpetrators of domestic violence. Provide community stakeholder training in coordination with the Director of Reformative Services. Assists Director of Reformative Services in the development and revision of PAIP programs, policies, procedures and manuals. Conducts / implements program evaluation for all the PAIP Program activities, including data gathering and analysis of pre- and post- intervention testing of client assessments. Maintains and submits to Director of Reformative Services appropriate statistics and reports for perpetrator services. Reports statistical grant information to Director of Reformative Services and agency grant writers, as required. Participates in facilitator feedback and training to support best practices in intervention with this population. Maintain accreditation to provide services by attending appropriate trainings required for level of licensure, and submitting monthly activity reports (MAR) to accreditations in a timely manner. Enforces Texas Department of Criminal Justice standards. Manages screening and registration of clients for PAIP Program participation. Collaborates with other staff to provide an efficient service delivery system. Assists with securing funding for the PAIP Program through client service fees. Acts in accordance with the agency's commitment to providing equal services to culturally diverse clients, including those with disabilities.   OTHER DUTIES In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above. Must act at all times in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES In consultation and collaboration with the Director of Reformative Services helps supervises some tasks of volunteers and/or student interns assigned to the PAIP Program.   QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE  Bachelor’s Degree (BA / BSW) in Social Work or related field. Knowledge of clinical intervention, social work theory and ethics.  Experience in and knowledge of family violence theory preferred. Proficient in Microsoft Office Suite, particularly, Excel.   LANGUAGE  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.  Ability to respond effectively to sensitive inquiries or complaints.  Bilingual in Spanish preferred.   MATHEMATICAL SKILLS Understanding of and ability to work with statistical data.   REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Duties somewhat complex, some discretion required.   CERTIFICATES, LICENSES, REGISTRATIONS LMSW or LPC preferred, but not required. Must possess valid Texas Driver's license and/or have reliable transportation.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent prolonged sitting.  Occasional light lifting.  Occasional travel.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Occasional exposure to communicable diseases.  Frequent exposure to resistant clients.  Occasional exposure to clients with addiction or psychiatric disorders.  Occasional exposure to hostile and/or angry clients. This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Reformative Services
Job ID 2021-1714
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY Supervises and directs the activities of the agency hotline to ensure quality programming is provided.Directly supervises a team of hotline interventionists and responsible for cross training staff across departments. Maintains working relationships with local shelters and hotlines to enhance service delivery to all callers.     ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:     Implements evidence based policies and practices to ensure the effective functioning of hotline including systems to provide regular review of calls and documentation; live observation and immediate feedback; and ongoing training for team and other department staff that may assist with calls.   Provides direct supervision (role-modeling, training, and accountability) of hotline interventionist with emphasis on maintaining professional, confidential, survivor-centered, trauma-informed, and culturally responsive services for callers.    Maintain knowledge of community resources to ensure appropriate referrals are provided.   Establish working relationships with other domestic violence shelters and hotlines to enhance collaboration efforts during times of increased community need.     Work in partnership with victim assistance programs, law enforcement agencies, and local hospitals as needed to coordinate services for IPV victims needing assistance.   Establish extensive training schedule to ensure Hotline Interventionists are thoroughly equipped to manage and effectively respond to the various levels of crisis and needs that will be presented on calls.   Responsible for providing cross-training for Resident Advocates and other Victim Services staff on hotline intervention, risk level assessment, safety planning, and documentation procedures. Maintains updated resources, referrals, and training materials to keep staff current with relevant information needed to screen calls effectively.   Plans and facilitates Hotline team meetings on a bi-monthly basis to receive staff feedback, provide updates and ensure ongoing evaluation of services.   Work collaboratively with the Victim Services team to ensure cohesive service delivery to all recipients receiving services. Participates in bi-weekly case reviews at each location to ensure the highest level of service delivery to residents.   Responsible for interviewing and hiring qualified staff; training employees; planning, assigning and directing work; appraising performance; providing corrective action as needed, addressing complaints and resolving problems.    Maintains accurate employee records including timesheet review, signature and submission, supervision/coaching sessions, schedules, and other related duties as assigned.   Monitors file documentation and CaseWorthy entries for effective service delivery and grant compliance. Assures accurate and timely collection of data and completion of required reports.   Assists in answering hotline calls as needed to cover peak times, staff time off, and open shifts.   Represents SafeHaven of Tarrant County on community task forces and committees as assigned.   Acts in accordance with the agency's commitment to providing equal services to culturally diverse populations, including those with disabilities.   OTHER DUTIES In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES Provide supervision to the Hotline Interventionists. Establish a schedule that provides maximum coverage for hotline and adjust as necessary.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Bachelor's degree (B.A.) Social Work or related field. Three to five years of experience in a social service field, with 2 years supervisory or leadership experience. Staff training experience preferred.    COMPUTER SKILLS Proficiency in Microsoft Office Suite (Word, Outlook, Excel and PowerPoint) required.   LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.  Ability to respond effectively to sensitive inquiries or complaints.  Bilingual in Spanish preferred.   MATHEMATICAL SKILLS Understanding of and ability to work with statistical data.   REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Duties somewhat complex, some discretion required.   CERTIFICATES, LICENSES, REGISTRATIONS LSW or LMSW preferred. Current valid Texas driver's license required and proof of auto liability insurance required.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent prolonged sitting, standing, walking.  Occasional reaching, lifting up to 25 pounds, and stooping. Some flexibility in work schedule required. Occasional travel.   Must be able to drive during daytime and nighttime hours   WORK ENVIRONMENT The work environment characteristics described here are representative of crisis intervention and the stress that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases.  Occasional exposure to irritating or caustic substances.  Occasional exposure to clients with addiction disorders or psychiatric disorders.   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Fort Worth
Category
Crisis and Outreach
Job ID 2021-1709
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Finance Assistant is primarily responsible for managing the agencies accounts payable process. The Accounting Assistant will also assist the VP of Finance with monthly closing of financial records as well as other duties as assigned.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.      Accounts Payable - Enter approved invoices, employee reimbursements and check requests in compliance with financial policies and procedures - Work with internal and external customers regarding account and expense inquiries - Research and resolve accounts payable discrepancies and issues submitted by telephone or email - Reconcile all company credit card accounts, which includes reviewing statements for accuracy and interfacing with cardholders to gain appropriate receipts and documentation within required timelines - Prepare 1099 Tax Forms - Provide excellent customer service to external stakeholders and employees by responding to general inquiries regarding accounts payable information - Maintain accounts payable files          General - Assist VP of Finance in monthly closing of financial records including reconciliations, spreadsheets, journal entries, and reports - Assist with balance sheet reconciliations for assigned accounts  - Log Berry Good Buys monthly sales in a timely manner and remit sales tax payment monthly - Assist VP of Finance with annual budget preparations - Assists with preparation of schedules required by outside auditors - Support VP of Finance in other related duties that contribute to the successful operation of the Finance Department and maintain confidentiality as required - Perform other duties as assigned       OTHER DUTIES In accordance with the team philosophy of the agency, may be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   KNOWLEDGE/SKILLS/ABILITIES - High School diploma or equivalent with 5 years related experience. - Previous Accounts Payable experience preferred - Strong interpersonal and teamwork skills to work effectively with various departments and management to maintain positive working relationships - Must be highly organized, be able to prioritize, and communicate project status effectively - Must exercise good judgement and confidentiality - Strong data entry ability - Proficiency in Microsoft Office applications including Word, Excel, and Outlook - Strong written and verbal communication skills and demonstrated ability to work collaboratively - Strong attention to detail, with ability to process large volumes of data - Proven ability to set and meet ambitious deadlines, handle numerous multifaceted financial matters and see projects through to conclusion   LANGUAGE SKILLS Ability to read, analyze and interpret instructions. Ability to respond effectively to complaints or sensitive inquiries. Ability to write routine reports and correspondence.     MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid driver's license and current proof of automobile liability insurance.         PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Frequent prolonged sitting and occasional lifting up to 25 pounds.   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Accounting/Finance
Job ID 2021-1707
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY Assess and counsel perpetrators of family violence in the agency’s Partner Abuse and Intervention Program.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Co-facilitate 2 hour PAIP group sessions using the Duluth Model of battering intervention. Generate and assist with documenting group therapy notes on clients listed on roster. Monitor and document participant’s level of participation and communicate concerns about participant’s accountability for abusive choices to the program coordinator or clinical director. Conduct intake assessments, document, and register new clients. Documents appropriate information in client files. Assist in scheduling appointments. Acts as liaison and maintains professional relationship with referring agencies.   Must be able to work flexible hours including night time and weekend hours.   OTHER DUTIES:   In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE  Bachelor’s degree required.  Master's Degree (M.A.) in Social Work or related field preferred.  Knowledge of clinical intervention, social work theory and ethics.  Experience in and knowledge of family violence theory preferred.   LANGUAGE SKILLS Ability to read and interpret documents such as operating manuals and professional journals.  Ability to write routine reports, correspondence, and appropriate case notes.  Ability to speak effectively before groups of clients.  Bilingual in Spanish preferred.   REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS LMSW or LPC preferred. Must have valid driver's license and proof of auto liability insurance.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent prolonged sitting. Occasional travel. Night and weekend facilitation.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Occasional exposure to communicable diseases.  Frequent exposure to resistant/court mandated population.  Occasional exposure to clients with addiction or psychiatric disorders.           This job description is not intended to be all inclusive.   SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Reformative Services
Job ID 2021-1705
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY   Provides legal representation on family law matters (i.e. protective orders, custody issues, property settlements and support orders).  Provides legal advocacy, information, and referral to clients.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Provide legal representation on family law matters (i.e. protective orders, custody issues, property settlements and support orders).  Provides legal advocacy, information, and referral to clients.    Provide legal information and advice to clients regarding family law matters, offering referral and advocacy as needed.   Attend court hearings as scheduled.   Maintain membership with the Texas Bar Association and other organizations as determined by the agency.   Must be able to read and interpret documents such as operating manuals, professional journals, law books and the Texas Family Code and all other code and rule books necessary to representing clients.    Must be able to speak effectively before groups of professionals.   Must be able to produce documents in a clear, concise, and effective manner befitting the standard of the legal profession.   Maintain client contact hard files and e-files in a consistent and timely manner.   Must be able to work varied hours including some evenings as assigned by supervisor.   Maintain sufficient number of CLE units as required by the State Bar of Texas.   Maintain the monthly statistical reports.   Assist in developing, maintaining and updating an attorney referral list.   Create forms required for legal program.   Provide regular training on family law and domestic violence related issues to colleagues and other professionals.       OTHER DUTIES   In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES   Back up supervisor occasional supervision of paralegal and legal assistant   Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE   Doctor of Jurisprudence degree from an accredited law school, license to practice law in the state of Texas. Must be familiar with legal services, resources and procedures available in Tarrant County where services are provided.  Knowledge of crisis intervention, case management, and social work theory and ethics highly desirable.  Experience in and knowledge of the criminal justice system, family violence and family law required.  Some experience with Legal Aide or pro bono representation preferred.   LANGUAGE SKILLS    Ability to read, and interpret documents such as operating manuals, professional journals, law books and the Texas Family Code.  Ability to write routine reports, correspondence, and appropriate case notes and effective pleadings and other court documents.  Ability to speak effectively before groups of professionals. Must demonstrate appropriate communication skills with clients and colleagues.   REASONING ABILITY   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to analyze whether or not a client would be eligible and appropriate for legal assistance.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS   Licensed to practice law in the State of Texas. Current Texas Driver's License required.  Must provide proof of auto liability insurance and have reliable transportation.           PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent prolonged sitting, occasional walking, stooping, standing, lifting of up to 20 pounds.   WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases.  Occasional exposure to clients with addiction or psychiatric disorders.   Frequent appearance in public legal facilities such as police departments, court houses, law offices and therefore some contact with victims' perpetrators of abuse.   Will function as the secondary Attorney in a social work environment.   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-ARLINGTON
Category
Legal
Job ID 2021-1703
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY Supervises and directs the social work activities within the shelter. Directly supervises Social Workers. Responsible for the successful implementation of  case management services within both shelters.      ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:     Directs the programming of the residential Social Work team to ensure quality services are provided that are effective in meeting the needs of residents while being trauma informed and compassionate to maintain the dignity of all participants.   Develop and implement processes to enhance service delivery that include evidence based approaches.   Ensure that individual service plans are prepared, personalized safety plans are completed, appropriate community referral, connection to SafeHaven legal services, and advocacy is provided to all applicable participants.   Implement a process to provide support and guidance including observations and feedback of case management sessions, regular case file review, and ongoing training.   Ensures implementation, continuous evaluation, and execution of appropriate, trauma informed services for program participants.   Development and implement educational groups for adult residents.  Identify programmatic strategies designed to meet the emotional, educational, and physical needs of adult shelter residents.   Develop and implement crisis intervention response plan for residents experiencing a crisis. Ensure Social Workers are equipped to respond and assist residents. Create process for seamless connection to the SafeHaven Clinical team.   Assist the Director of Residential Services with developing and implementing a plan for crisis intervention afterhours.   Work collaboratively with the Victim Services team to ensure cohesive service delivery to all recipients of services as they transition between programs within the agency.   Work closely and collaboratively with the SafeLiving Program to ensure seamless transition to housing.   Participate in Continuum of Care meetings, trainings, and activities to enhance the interagency relationship and advocate for SafeHaven participants. Regularly communicate with the Tarrant County Homeless Coalition regarding challenges and undue barriers community systems create for SafeHaven participants.   Represents SafeHaven of Tarrant County on community task forces and committees as assigned.   Assist in the education of partner agencies regarding intimate partner violence and the unique needs of SafeHaven participants.   Assists with delivery of client services as needed.   Responsible for interviewing and hiring qualified staff; training employees; planning, assigning and directing work; appraising performance; providing corrective action as needed, addressing complaints and resolving problems.    Develops and implements training for department staff and volunteers that includes intimate partner violence, trauma informed care, and other proven approaches to equip team members to effectively perform the requirements of their positions and provide quality services.   Monitors file documentation and CRMS entry for effective service delivery and grant compliance. Assures accurate and timely collection of data and completion of required reports.   Submits monthly program reports and time sheets in an efficient manner.   Acts in accordance with the agency's commitment to providing equal services to culturally diverse populations, including those with disabilities.   OTHER DUTIES In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES Provide supervision to department Social Workers. Provide guidance and support to team members at each shelter.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Bachelor's degree (B.A.) or Master’s degree (M.S.) Social Work or related field. LMSW preferred.  Three to five years of experience in a social service field, with 2 years supervisory or leadership experience. Staff training experience preferred.    LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.  Ability to respond effectively to sensitive inquiries or complaints.  Bilingual in Spanish preferred.   MATHEMATICAL SKILLS Understanding of and ability to work with statistical data.   REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Duties somewhat complex, some discretion required.   CERTIFICATES, LICENSES, REGISTRATIONS LSW or LMSW preferred. Current valid Texas driver's license required and proof of auto liability insurance required.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent prolonged sitting, standing, walking.  Occasional reaching, lifting up to 25 pounds, and stooping. Some flexibility in work schedule required. Occasional travel.   Must be able to drive during daytime and nighttime hours   WORK ENVIRONMENT The work environment characteristics described here are representative of crisis intervention and the stress that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases.  Occasional exposure to irritating or caustic substances.  Occasional exposure to clients with addiction disorders or psychiatric disorders.   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Clinical Services
Job ID 2021-1700
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY: Supervises and directs the activities of the clinical program to ensure quality programming is provided. Directly supervises Clinical Counselors and an Office Manager. Manages the service delivery component of the clinical program at the Arlington & Fort Worth Resource Center to ensure effective and efficient therapeutic interventions.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:    Directs the programming of the Clinical team including counseling and crisis intervention. Develop and implement processes to enhance service delivery that include trauma-informed care and evidenced-based practices.   Provides clinical supervision to licensed staff and interns.   Ensure intake assessments, outcome measures, and treatment plans are completed, short term counseling services are provided, and applicable mental health resources are provided to participants.   Manage general office processes at the Arlington Resource Center including the supervision of the office manager. Regularly communicate with the facilities team to report technology or building maintenance needs.   Provides supervision of staff to ensure that donations are received from donors in a pleasant manner and donations are transferred to Berry Good Buys and/or the Facilities staff.   Ensures implementation, continuous evaluation, and execution of appropriate, trauma-informed care services and evidenced-based practices for program participants.   Directs the programming of the clinical team located at the Arlington & Fort Worth Resource Center to ensure quality services are provided that are effective in meeting the mental and emotional needs of clients while being trauma-informed and compassionate to maintain the dignity, respect, and worth of all participants.   Works collaboratively with partner agencies to advocate for victim services and collaboratively work to resolve gaps in services, harmful practices, and other concerns as identified.   Work closely and collaboratively with the Crisis Intervention Coordinator to ensure seamless referral process, address gaps in the system, and planning.   Responsible for interviewing and hiring qualified staff; training employees; planning, assigning and directing work; appraising performance; providing corrective action as needed, addressing complaints and resolving problems.   Develops and implements training for the clinical team and interns that includes intimate partner violence, trauma-informed care, evidenced-based practice, and ethical practices to equip team members to effectively perform the requirements of their positions and provide quality services.   Work collaboratively with the Victim Services team to ensure cohesive service delivery to all recipients of services as they transition between programs within the agency.   Assists with delivery of client services as needed.   Monitors file documentation and data entry for effective service delivery and grant compliance. Assures accurate and timely collection of data and completion of required reports.   Represents SafeHaven of Tarrant County on community tasks forces and committees as assigned.   Acts in accordance with the agency's commitment to providing equal services to culturally diverse populations, including those with disabilities.   Model behavior that is professional, ethical (abides by state license), and responsible.   Participate in professional development to improve skills related to job assignment.   Independently manage time with little supervision.   OTHER DUTIES: In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES: Provide supervision to the Clinical Counselors, Office Manager, and student interns. Provide guidance and support to team members.   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE: Master's Degree in Counseling, Social Work or closely related field required. Three to five years of experience in the mental health field. Knowledge of crisis intervention, case management, social work theory, trauma-informed interventions, and ethics preferred. Experience in and knowledge of family violence theory and various treatment modalities preferred.   LANGUAGE SKILLS: Ability to read, analyze, and interpret documents such as operating manuals and professional journals. Ability to write routine reports, correspondence, and appropriate notes. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public. Ability to respond effectively to sensitive inquiries or complaints. Bilingual in Spanish preferred.   REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Duties somewhat complex, some discretion required.   CERTIFICATES, LICENSES, REGISTRATIONS: LPC, LMSW, or LCSW preferred. Current Texas Driver's License and proof of automobile liability insurance required.   PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Frequent prolonged sitting, walking, stooping, standing, stair-climbing and lifting of up to 25 pounds. Some flexibility in work schedule required. Travel is required to meet with team members at both Resource Centers. Must be able to drive day time and night time hours.   WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Frequent exposure to communicable diseases. Occasional exposure to irritating or caustic substances. This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. I have read and understand all three pages of this job description.
Job Locations
US-TX-ARLINGTON
Category
Program Coordinator
Job ID 2021-1697
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY Providing and coordinating case management services, therapeutic services, crisis management and transitional services to clients in shelter. The clinical case manager will respond to all shelter intakes and assess for appropriateness in shelter and provide referral admissions for assigned programs. The clinical case manager will provide admission assessments, develop service plans, assist in setting goals and coordinating resources to stabilize crisis and provide individual safety planning. This job requires sensitivity to trauma, as well as service population’s cultural and socioeconomic characteristics.   ESSENTIAL DUTIES AND RESPONSIBILITIES Providing and coordinating case management services, therapeutic services, crisis management and transitional services to clients in shelter. Responds to all shelter intakes and assess for appropriateness in shelter. The clinical case manager will provide admission assessments, develop service plans, assist in setting goals and coordinating resources to stabilize crisis and provide individual safety planning. Provides intensive case management, advocacy and offering referrals for other needs. Networks with other service providers and justice officials to facilitate client services and assist with a coordinated community response. Accompanies clients to meetings with law enforcement agencies, lawyers' offices, medical providers or other social service programs as needed.  Accompanies clients or arranges for accompaniment to court hearings. Provides current information on community resources to other staff.  Assists supervisor in training staff and volunteer as needed. Maintains shelter resource boards with current information on employment, housing, legal options, and other services. Documents case management activity and other client contacts in client files in a timely manner. Must be able to work flexible hours to meet the needs of working clients. Conduct client education groups weekly regarding DV, safety planning, life skills and coping.   OTHER DUTIES In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.  Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES Supervises tasks of student interns and/or volunteers upon request.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE  Bachelor's degree (B.A.) or Master’s degree (M.S.) in Social Work or related field, LMSW preferred.  A minimum of two years of experience in a social service field required.  Knowledge of family violence, crisis intervention, case management, social work theory and ethics.  Experience in and knowledge of family violence theory preferred. CERTIFICATES, LICENSES, REGISTRATIONS LMSW preferred.  Current Texas Driver's License required. Proof of auto liability insurance required. LANGUAGE SKILLS  English language skills required with the ability to read, and interpret documents such as operating manuals and professional journals.  Ability to write routine reports, correspondence, and appropriate case notes.  Ability to speak effectively before groups of clients. Bilingual in Spanish preferred but not required. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Frequent prolonged sitting, occasional walking, stooping, standing, lifting of up to 25 pounds.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent exposure to communicable diseases.  Occasional exposure to clients with addiction or psychiatric disorders. This job description is not intended to be all inclusive.  SafeHaven of Tarrant County reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Case Manager
Job ID 2021-1691
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY: Provides nurturing childcare and age-appropriate activities for children ages birth to 17 years in a residential setting. Activities are designed to promote social, developmental and emotional growth.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Provide nurturing childcare for infants, toddlers, preschoolers and school age children residing in the shelter facility.   Develop and implement age-appropriate activities and projects for all ages of children in care.   Plan and engage in stimulating play with all children in care.   Maintain regular schedule of care hours.   Work with children who have suffered extreme emotional stress who may display emotional and/or physical acting out behaviors.   Must be able to maintain a calm, soothing atmosphere for children in care and a courteous attitude with children and their parents.   Follow directives of immediate supervisor inside agency established guidelines to administer only age-appropriate disciplinary techniques. (ex. warning system, time-out, removal of privileges)   Complete daily file documentation and reporting in an accurate and timely manner.   Ensure the upkeep of bulletin boards and artwork displays.   Advise supervisor of concerns regarding child's behavior or parent's concerns.   Occasionally assist staff on field trips and special events.   Must be able to work flexible hours as assigned by supervisor. May include some Saturdays.   Perform other duties as assigned by supervisor.   OTHER DUTIES: In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the responsibilities listed on page 1.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES None. Informally monitor tasks assigned to volunteers.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); two years related experience and/or training; or equivalent combination of education and experience. Must possess knowledge of developmental stages, age-appropriate activities and care guidelines for children.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to respond effectively to sensitive inquiries or complaints. Ability to communicate in a positive, helpful and courteous manner. Bilingual in Spanish preferred.   REASONING ABILITY Must be able to remain calm under high stress and communicate with staff, parents and children in a courteous, respectful manner. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standard situations.   CERTIFICATES, LICENSES, REGISTRATIONS Current Texas Driver's License required. Must provide proof of auto liability insurance. First Aid and CPR Certification required to perform the job but may be completed subsequent to employment at agency direction. Must be able to drive a 15 passenger van during the day or night.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent sitting, standing, stooping, lifting, reaching, kneeling and walking. Often required to lift, hold or carry children up to 3 years of age. Frequent lifting and carrying of children up to 45 pounds.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to loud, emotional or disruptive children. Occasional exposure to physically aggressive children. Occasional exposure to communicable diseases. Occasional exposure to irritating or caustic substances. Frequent exposure to heat and sun associated with outdoor summer work.     This job description is not intended to be all inclusive. SafeHaven reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.              
Job Locations
US-TX-Arlington
Category
Child Care
Job ID 2021-1690
Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence vicitms to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.   SUMMARY The Hotline Interventionist is responsible for providing trauma-informed crisis intervention, advocacy, information and referrals, safety planning, and emotional support to hotline callers seeking services at SafeHaven of Tarrant County. Responsible for assessing callers’ level of risk to determine eligibility for shelter admission or appropriate referrals. Maintains working relationships with community-based resources to enhance service delivery to all callers.     ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following:     Provides immediate response to Crisis Hotline callers using empathetic listening, risk assessment, safety planning, and education to provide appropriate client-centered interventions to address callers’ immediate needs.   Maintains standards of conduct that are empowerment-based and nonjudgmental. Responds to all calls in a professional manner with a tone of calmness, sensitivity, empathy and nonjudgment.   Completes all administrative tasks as assigned on a timely basis, this includes, but is not limited to; documenting all activities, preparing monthly activity reports, and updating the Client Relationship Management System (CRMS).   Coordinates with Emergency Services staff on shelter availability, scheduling client arrivals and arranging special accommodations to prepare for callers approved for shelter.   Works with Resident Advocates to review, update, and share resources, techniques, and tools to improve service delivery and coordination of services.   Schedules or arranges transportation for incoming clients admitted to shelter.   Establishes and maintains open, professional, and healthy lines of communication with all Emergency and Residential Services staff to communicate pertinent and appropriate client related information to support survivors.   Maintains confidentiality of all communication regarding clients, agency and staff.   Supports and contributes to a collaborative and respectful work culture that promotes cooperation and team work to achieve program goals and objectives.   Maintains working knowledge of social services agencies and legal resources.   Contributes to quality services and professional development by staying informed of trends in the area of intimate partner violence, trauma and victimization.   Attends and participates in all staff meetings, trainings, conferences, and meets regularly with supervisor to exchange pertinent information regarding performance and development.   Works a rotation schedule that includes two evening shifts per week.   OTHER DUTIES In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.   Must act in accordance with the agency's mission statement and goals.   SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities. Assists in training interns and/or volunteers. Carries out responsibilities in accordance with the organization's policies and applicable laws.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Bachelor’s Degree in Social Work or related social services field preferred, or equivalent experience. Knowledge of crisis intervention, social work theory and ethics preferred. Experience in and knowledge of family violence theory preferred. One-year experience working in a social service environment preferred. Must have general computer proficiency   LANGUAGE SKILLS Ability to read, and interpret documents such as operating manuals and professional journals. Ability to write routine reports, correspondence and appropriate notes. Ability to speak effectively before groups of clients. If hired as a bilingual provider, then all language skills must be as proficient in Spanish as English as demonstrated by testing if necessary.   MATHEMATICAL SKILLS Understanding of and ability to work with statistical data.   REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS Current valid Texas driver's license required and client proof of auto liability insurance required.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent prolonged sitting, standing, walking, and stair-climbing.  Occasional reaching, lifting up to 25 pounds, and stooping. Some flexibility in work schedule required. Occasional travel.   Must be able to drive during daytime and nighttime hours   WORK ENVIRONMENT The work environment characteristics described here are representative of crisis intervention and the stress that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Frequent exposure to communicable diseases.  Occasional exposure to irritating or caustic substances.  Occasional exposure to clients with addiction disorders or psychiatric disorders.   This job description is not intended to be all inclusive.  SafeHaven reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.
Job Locations
US-TX-Arlington
Category
Hotline Intervention - Emergency Services